1. Introduction

CashCare Finance Ltd ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our financial services.

By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

We may collect the following types of information:

2.1 Personal Identification Information

• Full name and contact details
• National ID/passport information
• Date of birth and gender
• Photographs for identity verification

2.2 Financial Information

• Bank account details
• Credit history
• Income and employment information
• Tax identification numbers

2.3 Technical Data

• IP addresses and device information
• Browser type and version
• Pages visited and time spent

3. How We Use Your Information

We use your personal information for the following purposes:

• To provide and maintain our financial services
• To process loan applications and transactions
• To verify your identity and prevent fraud
• To comply with legal and regulatory requirements
• To communicate with you about your account
• To improve our services and customer experience
• To conduct credit assessments and risk analysis

4. Data Sharing and Disclosure

We may share your information with:

4.1 Service Providers

Third parties who assist us in providing services (e.g., payment processors, IT services).

4.2 Regulatory Authorities

As required by law, including the National Bank of Rwanda and other government agencies.

4.3 Credit Reference Bureaus

To report and obtain information about your credit history.

4.4 Business Transfers

In connection with any merger, sale of company assets, or acquisition.

5. Data Security

We implement appropriate security measures including:

• Encryption of sensitive data
• Secure servers and networks
• Access controls and authentication
• Regular security audits

While we strive to protect your information, no electronic transmission or storage is 100% secure.

6. Your Rights

Under Rwanda's data protection laws, you have the right to:

• Access your personal information
• Request correction of inaccurate data
• Object to processing of your data
• Request deletion of your data (subject to legal requirements)
• Withdraw consent where applicable

To exercise these rights, please contact our Data Protection Officer.

7. Data Retention

We retain your personal information:

• For as long as necessary to provide services
• To comply with legal obligations (typically 7 years for financial records)
• For legitimate business purposes

8. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes through:

• Notices on our website
• Email communications
• SMS alerts where appropriate

Your continued use of our services constitutes acceptance of the updated policy.

9. Contact Us

For privacy-related inquiries or requests:

Data Protection Officer
CashCare Finance Ltd
Kigali, Majerwa
Email: dpo@cashcare.rw
Phone: +250 784 178 093